NYSID, Preferred Source Solutions

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Success Stories

Empowering People. Supporting New York.

Established in 1975 and based in Albany, NYSID is a not-for-profit membership organization with a 40-year mission of creating jobs for New Yorkers with disabilities.

NYSID and its member agencies are a proven procurement solution for government agency customers. NYSID members are the employment resource centers for individuals with diverse abilities. Our member agencies also partner with private sector New York State businesses, including Minority and Woman-Owned Business and veterans' support programs.

Jobs Well Done

Employment on a NYSID contract transforms lives and communities:

  • Individuals realize the financial security, self-worth and personal relationships that come with long-term employment, and a traditionally under-employed workforce is served.
  • NYSID's member agencies are able to offer center-based or community employment, unique to individuals' abilities and independence goals.
  • Government procurement needs are met affordably and with a proven track record.

Legislatively mandated, economically sound

Preferred Source procurement satisfies the obligation to comply with New York State Finance Law Section 162's mandate to purchase approved goods and services provided by New Yorkers with disabilities.

NYSID prices are approved by the New York State Office of General Services.

New York State benefits by having a workforce which includes empowered individuals with disabilities, who bring stability to communities through wages earned and spent where they live.

Leadership

Officers

Chairperson Kevin Crosley Herkimer ARC
     
Vice President Carolina Cordero Dyer The Osborne Association
     
Secretary Stanfort Perry AHRC Nassau
     
Treasurer Alan Krafchin Center for Disability Services
     
President & CEO Ronald P. Romano NYSID
     
Past Chair Francoise Dunefsky Gateway Community Industries, Inc. [retired]

Board members

Class of 2018

 
Susan Delehanty  
   
Mark Tebbano CHA Consulting, Inc.
   
William McHugh The Arc Erie County NY
   

Class of 2019

 
   
Mary Jo Thorn ACHIEVE
   
Steve Towler AHRC - New York City Chapter
   

Class of 2020

 
   
Patrick Bardsley Spectrum Designs Foundation
   
Mark Farrington ReadyJet, Inc.
   
Jill Warner Jawonio Inc
   

 

Executive Team

Ronald P. Romano President & Chief Executive Officer
   
Margie L. Castellana Controller
   
Eileen J. McCarthy, Esq. Vice President-Administration
   
Joseph Messina Vice President-Sales
   
Tim Mott Vice President-Business Operations
   
Brian Schneider Vice President-Contract Administration
   
Theresa Hobbs Vice President- Compliance

 

 

Annual Reports

 

 

Employment Opportunities

Customer Service Representative

Position Summary: Responsibilities include order entry and responding to customer inquiries. Looking for an individual with strong verbal and written communication skills, and interpersonal and organizational skills to develop and maintain customer relationships and satisfaction levels.

Essential Functions and Responsibilities:

• Process customer orders received via fax, e-mail, mail and phone.

• Handle telephone and written inquiries and complaints on purchase orders and invoices, including order changes, billing problems, proof of delivery, duplicate orders, and order status.

• Enter new purchase orders for non-warehouse products into the accounting system and forward purchase order to appropriate member.

• Investigate and resolve customer, member and warehouse problems/complaints.

• Communicate with member agencies and/or warehouse/inventory regarding potential orders (quotes) and items needing special attention.

• Make necessary corrections and adjustments to customer and member agency records.

• Account management – monitor sales of individual accounts within an assigned market group.

• Provide website support.

• Manage monthly open order report.

• Other duties as assigned.

• Travel as required.


Qualifications:
The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• One - three years exp. in order entry or customer service department.

• High School Diploma or GED. Associates Degree preferred.

• Ability to manage multiple tasks in a fast paced, high volume work environment.

• Proficiency with various computer software applications including computerized accounting systems (Great Plains Dynamics preferred), databases, spreadsheets and word processing (Microsoft Office Suite preferred).

 

Physical Requirements:
Nature of job requires considerable CRT, keyboard, and mouse usage, navigating an office and alternatively sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any location where company business is conducted.

Email cover letter, resume to administrator@nysid.org EOE.