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October 11, 2016

NYS Workers’ Compensation Board Earns State Government Customer of the Year Award

Category: General — NYSID @ 9:18 am

The New York State Workers’ Compensation Board (WCB) was named State Government Customer of the Year during NYSID’s Annual Meeting at The Saratoga Hilton.

The WCB is the government agency which processes claims for cash benefits and/or medical care for New Yorkers who are injured or become ill as a direct result of their job.

Ken Munnelly, NYS Workers' Compensation Board chairman, accepts State Government Customer of the Year Award from Ron Romano, NYSID president & CEO

The agency is part of a successful collaboration that has created jobs for 100 New Yorkers with disabilities and millions of digital images.

In 2014, the WCB partnered with Xerox State & Local Solutions to create these new document imaging jobs at its Endicott and Albany facilities to manage worker claims. Eighty million images have been created to date, streamlining operations for the WCB, and claims processing turnaround time has dropped from a seven-to-10 day time period to three days or fewer –– all while achieving 99.5 percent accuracy in all documents.

The WCB embraces the concept of employing workers with disabilities in the claims processing operation and commends those workers, including Bette Legory, Employee of the Year from ACHIEVE, for their high performance and teamwork.

Bette Legory, Employee of the Year from ACHIEVE, performs at double the required capacity of images per hour as a document prepper

When the Xerox processing center began hiring workers with disabilities from ACHIEVE for the NYSID contract, Bette was placed into her first new job in many years –– one requiring a brand new skills set.

She is highly capable as a document prepper and performs at double the required capacity of images per hour, making her one of the best workers throughout the operation due to both her speed and accuracy.

This video featuring the New York State WCB, Xerox State & Local Solutions, Inc. and Bette Legory was shown during NYSID’s Annual Meeting.

During NYSID’s Annual Meeting, individuals employed on Preferred Source contracts, not-for-profits, small businesses, New York State agencies and municipal agencies were all recognized for their work to create jobs for New Yorkers with disabilities.

Kumi Tucker, WNYT NewsChannel 13 anchor, once again served as Annual Meeting emcee. This year’s theme was #EmploymentEmpowers.

Follow NYSID on FacebookTwitterInstagramLinkedInYouTube and Google + for Annual Meeting award videos, speeches and more.


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