Managing Difficult Employees*
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Objectives of the Course: |
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This one-day workshop will help front-line supervisors and managers identify and
reinforce skills for relationship management. Through a series of brief lectures,
individual exercises and small group discussions, participants will learn how to
better manage their relationships with employees. It focuses particularly on
dealing with difficult employees. |
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| You will learn: |
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- how to analyze interpersonal transactions to improve performance
- how to use a five-step process to coach employees through performance
problems
- how to apply the 80-20 rule to employee interactions
- about the action roadmap for coaching
- about a six-step approach to progressive discipline |
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| Schedule: |
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NYC Wednesday, July 16, 2008
Location: Lifespire, Empire State Building, 350 Fifth Avenue, NYC
Albany Tuesday, November 4, 2008
Location: NYSID, 11 Columbia Circle Drive, Albany
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| Presenter: |
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Sabrina Harmon has been a member of the NISH organization since January
1991. As of October 2003, Ms. Harmon serves as the GSA/PBS Strategic
Alliance Manager for NISH, as well as teaching a host of workshops offered
through the NISH Training Institute. A strong proponent of continuous learning,
Sabrina completed the George Washington University Graduate Program in
Organizational Sciences’ Certificate in Leadership Coaching (2002) and Certificate
in Government Contracting (2004). |
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*This program is in conjunction with NISH |
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