NYSID TIP 2007

Supervisory Skills – Performance Management I

Objectives of the Course:

This half-day morning course will assist supervisors and managers with the ongoing process of performance management that includes performance planning, informal daily meetings and periodic formal performance interviews. The goals of performance management are to keep the lines of communication open between the supervisor and employee to effectively meet the needs of the business and to provide an avenue for employee development.

You will learn:

- to understand the difference between a performance management system and a performance appraisal
- to identify performance standards positions using job descriptions
- to develop effective SMART goals for unit and individual employees
- to follow clear standard procedure in conducting an appraisal interview
- how to solicit self-evaluation and self-measurement from the employee
- to increase the usefulness of the appraisal conversation in improving performance and achieving business goals
- to conduct performance appraisal meetings with high employee involvement

Schedule:

Albany Tuesday, July 15, 2007
Location: NYSID, 11 Columbia Circle Drive, Albany

Presenter:

Diane Lustenader, Lake Associates, Inc. has over 25 years of experience in the areas of human resources, project planning and management, strategic planning,
employment and business law, training, and staffing. She has received extensive TQM training in Japan and the U.S. Ms. Lustenader is also experienced in the
following industries and business sectors: manufacturing, distribution, association management, retail, software, steel mills, consumer goods, and academia, in both
the profit and non-profit sectors. Ms. Lustenader is a certified SPHR (Senior Professional in Human Resources), CCP (Certified Compensation Professional), GRP (Global Remuneration Professional) and master trainer, as well as being a published author. Her work has appeared in HR Professional, HR Reporter, MHEDA Journal, Practical Supervision, and NIBA News.