NYSID TIP 2008

Supervisory Skills – Performance Management II

Objectives of the Course:

This half-day afternoon course is a continuation of the morning session and will focus on how to legally and effectively manage employee performance and work
rule discipline problems. The goal of positive discipline techniques is to change the behavior of employees who do not meet company standards. This session will assist supervisors and managers with the ongoing process of performance management that includes performance planning, informal daily meetings and periodic formal performance interviews.

You will learn:

- how to integrate daily coaching, periodic performance reviews and disciplinary action
- how to collect information and write an incident diary
- to use skills to help employees accept responsibility for their actions and behavior and work to change it
- how to keep a positive focus to disciplinary interviews
- how to choose between formal vs. informal counseling processes
- how to choose progressive discipline steps appropriate to the behavior
- how to use a 4-step model for discipline/performance coaching sessions

Schedule:

Albany Tuesday, July 15, 2007
Location: NYSID, 11 Columbia Circle Drive, Albany

Presenter:

Diane Lustenader, Lake Associates, Inc. has over 25 years of experience in the areas of human resources, project planning and management, strategic planning,
employment and business law, training, and staffing. She has received extensive TQM training in Japan and the U.S. Ms. Lustenader is also experienced in the
following industries and business sectors: manufacturing, distribution, association management, retail, software, steel mills, consumer goods, and academia, in both
the profit and non-profit sectors. Ms. Lustenader is a certified SPHR (Senior Professional in Human Resources), CCP (Certified Compensation Professional), GRP (Global Remuneration Professional) and master trainer, as well as being a published author. Her work has appeared in HR Professional, HR Reporter, MHEDA Journal, Practical Supervision, and NIBA News.