Employment Opportunities

Description

Position Summary:  Serve as the primary contact for customers on all issues relating to NYSID commodities. Listen and respond to all customer inquiries by assessing and resolving customer concerns and problems. Maintain positive customer relationships through timely and thorough responses, so as to develop high levels of customer satisfaction.   Perform order entry for all NYSID commodities.

Essential Functions, Responsibilities and Primary Duties:

• Process customer orders received via fax, e-mail, mail and phone.
• Handle telephone and written inquiries and complaints on purchase orders and invoices, including order changes, billing problems, proof of delivery, duplicate orders, and order status.
• Enter new purchase orders for non-warehouse products into the accounting system and forward the PO to appropriate member.
• Investigate and resolve customer, member and warehouse problems/complaints.
• Communicate with member agencies and/or warehouse/inventory regarding potential orders (quotes) and items needing special attention.
• Make necessary corrections and adjustments to customer and member agency records
• Monthly DDSO processing.
• Account management – monitor sales of individual accounts within an assigned market group.
• Provide website support.
• Manage monthly open order report.
• Other duties as assigned.
• Travel as required.

Qualifications:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED; Associates Degree preferred.
• 1 –3 years experience in customer service or order entry department.
• Strong communication (verbal and written), interpersonal and organizational skills.
• Ability to project a friendly, business-like presence both on the phone and in person.
• Ability to manage multiple tasks in a fast paced, high volume work environment.
• Proven problem solving and conflict resolution ability.
• Proficiency with various computer applications including Microsoft Office Suite.

Physical Requirements:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nature of job requires considerable computer, keyboard, and mouse usage, walking around facilities and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where company business is conducted.

Email cover letter, resume and salary requirements to administrator@nysid.org EOE.