Employment Opportunities

Description

Position Summary:  Serve as the primary contact for customers on all issues relating to NYSID commodities. Listen and respond to all customer inquiries by assessing and resolving customer concerns and problems. Maintain positive customer relationships through timely and thorough responses, so as to develop high levels of customer satisfaction.   Perform order entry for all NYSID commodities.

Essential Functions, Responsibilities and Primary Duties:

• Process customer orders received via fax, e-mail, mail and phone.
• Handle telephone and written inquiries and complaints on purchase orders and invoices, including order changes, billing problems, proof of delivery, duplicate orders, and order status.
• Enter new purchase orders for non-warehouse products into the accounting system and forward the PO to appropriate member.
• Investigate and resolve customer, member and warehouse problems/complaints.
• Communicate with member agencies and/or warehouse/inventory regarding potential orders (quotes) and items needing special attention.
• Make necessary corrections and adjustments to customer and member agency records
• Monthly DDSO processing.
• Account management – monitor sales of individual accounts within an assigned market group.
• Provide website support.
• Manage monthly open order report.
• Other duties as assigned.
• Travel as required.

Qualifications:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED; Associates Degree preferred.
• 1 –3 years experience in customer service or order entry department.
• Strong communication (verbal and written), interpersonal and organizational skills.
• Ability to project a friendly, business-like presence both on the phone and in person.
• Ability to manage multiple tasks in a fast paced, high volume work environment.
• Proven problem solving and conflict resolution ability.
• Proficiency with various computer applications including Microsoft Office Suite.

Physical Requirements:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nature of job requires considerable computer, keyboard, and mouse usage, walking around facilities and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where company business is conducted.

Email cover letter, resume and salary requirements to administrator@nysid.org EOE.

Description

E-COMMERCE MANAGER

Position Summary: Responsible for all aspects of NYSID’s web presence including both our front end and E-commerce sites.   

The E-Commerce Manager will oversee a database of 3,000+ products through our E-Commerce platform. This position will be responsible for maintaining and enhancing product listings and optimizing landing pages in the content management system (CMS) of our Magento B2B E-Commerce platform.  The E-Commerce Manager will also be responsible for keyword and content enhancement to optimize for search engines, as well as improving the user experience as it is related to product data and landing pages. 

The position is also responsible for maintaining and updating NYSID’s front-end site.

Essential Functions, Responsibilities and Primary Duties:

Generally:

• Maintain existing front end and E-commerce websites including maintaining website standards and guidelines as they relate to content, ease of use, graphics, brand image, and ADA compliance.

On the E-commerce site:

• Develop and execute an overall E-Commerce marketing strategy by collaborating with various NYSID departments.
• Maintain and enhance data for all product items.
• Ensure website content is consistent and has accurate product descriptions and images.
• Improve listings by creating related item/product bundles.
• Continuously evaluate product placement to improve search engine optimization.
• Remove discontinued items from website.
• Monitor and evaluate web analytics utilizing tools such as Google Analytics with internal KPI reports in order to recommend adjustments.
• Work with marketing and communications team and outside consultants to increase site traffic and purchasing.
• Regularly analyze site traffic, making changes in response to data. Make sure the website is leading to conversion goals.
• Conduct ongoing audits to uphold standards and best practices.
• Work with outside vendors to troubleshoot and diagnose E-Connect issues.
• Work with other marketing staff to ensure consistency between the website and NYSID’s print publications. 
• Work with NYSID Marketing and Communications staff to coordinate E-commerce efforts with social media.

On the front-end site:

• Work with Marketing and Communications to continually manage content in light of current NYSID activity. Make suggestions for topical and structural changes, additions.
• At least weekly, test websites for functionality (Pages are loading correctly, links are live, etc.)

Qualifications:

The requirements below are representative of the knowledge, skills and abilities required for the position.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s Degree in website development, business management, communications, marketing or closely related subject matter.
• 1-3 years hands-on experience in web product content management, digital advertising. Web marketing and design experience preferred. Experience working with Magento platform a plus.
• Excellent communication and attention to detail skills.
• Demonstrated project management skills preferred.
• Basic understanding of HTML.
• Familiarity with search engine optimization tactics such as title tags, keyword mapping, meta descriptions, headers, etc.
• Excellent interpersonal skills and the ability to work flexibly, collaboratively and effectively with colleagues, peers, and vendors.
• Proven analytical and problem-solving ability.

Physical Requirements:

The requirements below are representative of the knowledge, skills and abilities required for the position.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nature of job may require travel within New York State, and must therefore have the ability to travel and access any location where company business is conducted.  Must have visual acuity and hearing ability for communicating with others, and ability to gather and access written and computerized information.  Computer, keyboard, and mouse usage are required, as well as walking around facilities and sitting for long periods of time.

All new hires must have the Covid-19 vaccine prior to employment.  Email cover letter, resume and salary requirements to administrator@nysid.org EOE.

Description

Position Summary:  The Accounts Receivable responsibilities include preparation of customer invoices, reviewing monthly member statements and collecting receivables as necessary.

Essential Functions and Responsibilities:

• Verify and review member agency and customer invoices, correct discrepancies by contacting customer or member agency. Verify contract terms and rates to billing sheets for services.
• Produce and process customer invoices.
• Enter accurate sales/accounts receivable transactions in to Great Plains accounting system.
• Prepare and post accounts receivables transactions.
• Verify that contract terms and rates are accurate.
• Review contract status utilizing both NYSID's contract department staff and the contract database.
• Review and resolve customer inquiries and discrepancies.
• Review monthly member statements and resolve discrepancies
• Review customers’ accounts for payment status and follow up on collection of payment.
• Prepare daily bank deposits and apply and post payments to customer's accounts
• Review short payments and unapplied payments.
• Process manual credit card transactions and apply payment to customers account.
• Serve as back up on reconciling monthly bank statements.
• Other duties as assigned.
• Travel as required.

Qualifications:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED, Associates Degree preferred.
• Courses in bookkeeping, accounting and computers.
• Minimum 1- 3 years' experience in a book keeping or accounting function preferred.
• Strong communication (verbal and written), interpersonal and organizational skills.
• Proven problem solving and mathematical ability.
• Ability to manage multiple tasks in a fast paced, high volume work environment.
• Proficiency with various computer software applications including computerized accounting systems (Great Plains Dynamics preferred), databases, spreadsheets and word processing (preferably Microsoft Office Suite).

Physical Requirements:

The requirements below are representative of the knowledge, skills and abilities required for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Nature of job requires considerable keyboard and mouse usage, walking around facilities and sitting for long periods of time. Must have visual acuity and hearing ability for communicating with others and gathering and accessing written and computerized information. Ability to access any locations where company business is conducted.

Email cover letter, resume and salary requirements to: administrator@nysid.org EOE.