Supervisor Boot Camp- Module 3: Conflict Resolution

Event Status: Open

---

Presenter:

Elaine Angelo
Performance Consultant

A performance consultant with ProKnowledge, LLC, Elaine has 26 years of experience leading human resource and staff development initiatives in a variety of organizations, including Fortune 500, non-profits, member associations and family-owned businesses. She has developed and implemented programs that enhance employee engagement, promote internal advancement, build essential business and people skills, and recognize employee performance.

Through her experience with 13 mergers and acquisitions and three start-up ventures, she understands the development needs of employees who are challenged by an ever-changing landscape. In addition to the design, development and delivery of a wide span of professional development courses and HR topics, Elaine is an expert facilitator who shares her talents at team building sessions, retreats, conference workshops, professional panels, and executive coaching consultations.

Who Should Attend:

Those who are new to the supervisory role or recently promoted within the last 1-2 years, who did not receive appropriate professional development at the time of promotion.

Session Objective:

This intensive course is designed to equip new or recently promoted supervisors with an essential toolkit of skills focused on managing themselves and their staff to peak performance. Participants will develop these skills using various exercises and case scenarios with emphasis on their transition from individual contributor to management team member. 

• Causes & Responses
• The Retaliatory Cycle
• “I Statements”