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NYSID TIP Training

Training & Information Program (TIP)

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Communicating for Success


Date: Thursday, 05/16/2019
Time: 9:00 am -12:00 pm

Region: Capital District
Location: NYSID, 11 Columbia Circle Drive, Albany, NY 12203

Event Status: Confirmed


Elaine Angelo

Elaine Angelo
Performance Consultant

A performance consultant with ProKnowledge, LLC, Elaine has 26 years of experience leading human resource and staff development initiatives in a variety of organizations, including Fortune 500, non-profits, member associations and family-owned businesses. She has developed and implemented programs that enhance employee engagement, promote internal advancement, build essential business and people skills, and recognize employee performance.

Through her experience with 13 mergers and acquisitions and three start-up ventures, she understands the development needs of employees who are challenged by an ever-changing landscape. In addition to the design, development and delivery of a wide span of professional development courses and HR topics, Elaine is an expert facilitator who shares her talents at team building sessions, retreats, conference workshops, professional panels, and executive coaching consultations.

Who Should Attend:

All staff levels

Session Objective:

At the end of this course, participants will be able to:

  • Describe the basic components of communication
  • Explain strategies for communicating with four (4) personality types
  • Select the appropriate communication mode in various situations
  • Display and interpret the unspoken meaning behind body language
  • Describe effective tips for active listening

Communication Components

  • Speaker/Writer
  • Medium (mode)
  • Listener/Recipient

Communicating with Personalities

  • Direct
  • Expressive
  • Passive
  • Analytical

Communication Modes

  • In-person
  • Phone
  • Email & Texting
  • Tone in Writing

Interpreting the Non-Verbal Signs

  • Tone of Voice
  • Body Language

Active Listening

  • Hearing vs. Listening
  • Removing Distractions
  • Engaged Body Language
  • The Power of Questions